Logistics and shipping changes

Big changes in logistics. As many of you know, we have had occasional hiccups in getting orders out as both Alison and I work full-time jobs. We have not been happy about this situation and have been working behind the scenes for a solution. Quite a few options were looked into, including hiring an employee directly (big issues about accountability and responsibility), going full-retail (insufficient cashflow as yet) and finally, a 3rd party logistics company doing our shipping.

We decided to go with a 3rd party after we weighed and received quotes for all the other options. Thus, as of July 1, 2008 we will be working with a 3rd party logistics company based in Delta, BC who will do our shipping for us. This has some profound impacts on our business (most good!) which include:

  • shipping daily via Canada Post
  • fixed, 5 day a week local pick-up location
  • more regular, up-to-date information on the site with regard to order status
  • fixed ‘cut-off’ times for order changes
  • no gift-wrapping (this might be reintroduced in Nov/Dec if we are able to do so)

In the short-term, this means:

  • we will not be restocking until at least July 1, 2008 (to make the shift easier)
  • pre-orders will be stopped. A new system for customers to express interest in games will be created.
  • business as usual for all other orders

3 thoughts on “Logistics and shipping changes”

  1. Hi Janet,

    Yes, just make the order online and choose ‘Local Pickup Option’ and we’ll need about 24 hours to process the order. After that, you can pick up the games between 9am – 3pm Mon -Friday.

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