I’ve noticed there are 2 types of people – those who thrive on Chaos and those on Order.
I’m Chaos – I work well under periods of stress and high-volume information flow. Most entrepreneurs are like me too from my experience – because the very act of starting a business requires you to be able to handle that level of chaos. I don’t necessarily work very well with structure and bureaucracy.
On the other hand, as an entrepreneur you need to be able to create (or at least understand) Order in your business. Not everybody is Okay with changing how you do things 3 times in 2 days. Or learning a whole new set of skills every 3 months as you grow.
Which is where, luckily, Kaja seems to come in for us. She’s more of an Order bringer; which is great since I hand off a lot of the routine work to her. She helps write all the procedures and files them away in a nice manual. I might tell her to ‘track Shipping costs and postal codes’; but she’s the one who has to do it every day and add it into the daily routine.
The ability to take Chaos and make Order out of it is is extremely important. It’s not as much fun as riding the edge of crisis everyday; but it does mean that things run more smoothly for everyone.
At the same time, bureaucracy can be the death of a business – especially small businesses. Since we only have a small base of customers, each customer is important and the bureaucracy of processes can kill customer loyalty.