As you’ve probably gathered from the title of our Anniversary and Moving Sale, Starlit Citadel will be moving to a new office and warehouse location very soon. We’ve now gotten our hands on the keys to the new space, which means we can officially announce our schedule for the move!
We are closed on April 16th and 17th, 2013 for the move to our new location at 61 West 7th Avenue, Vancouver.
We’re very excited about this new location. It’s still central enough to be easily accessible by transit and convenient for customers who live and work in the core of Vancouver, but offers a much better space. Our warehouse will be expanding to about 3x its current size, and there’s a separate office with a proper front entrance — and windows. We will have a single dedicated parking space at the rear of the building, and there is ample street parking in the area as well. It’s also within a 5-10 minute walk of the Broadway/City Hall (Canada Line) and Main St/Science World (Expo Line) Skytrain stations, and near major bus routes along Broadway, Main St, and Cambie St.
How will the move affect mail orders?
Very little. The website will be fully functional during the move, and you should be able to place new orders as usual. We will not be shipping over the two days of the move, however, so any orders placed between about 12:00pm on April 15th and 10:00am April 18th will not be processed and shipped until the afternoon of April 18th. Please factor in this delay when choosing your shipping method.
How will the move affect Local Pickup orders?
Any customer wishing to pick up their order at our current address (311 Rear W Cordova St, Vancouver) must pick up their order by 6pm on Monday, April 15th. Any Local Pickup orders remaining in the warehouse after that time will be transported to our new location. We will be closed for pickups on April 16th and 17th, which means that the first day for picking up orders at 61 W 7th Ave will be Thursday, April 18th.
We will continue to provide the option of Local Pickup service for all customers wishing to pick up in Vancouver, from 12pm – 6pm, Monday to Friday.
What about backorders and restocks?
We intend to maintain our weekly restock schedule throughout the period of the move, bringing in new items on Friday, April 12th, and again on Friday, April 19th. All orders waiting for backordered items to arrive will be transported to the new location and set aside for shipping when they are completed.
Will customer service be disrupted?
We will have limited access to email over the 2 days of move (April 16th and 17th), and will check and answer messages in batches, when we are able. If you have urgent questions or concerns, we will still be reachable by telephone at 1-888-805-1737 during our regular office hours of 10am – 6pm. If your question can wait a day or two, we’d appreciate if you hold it until we’re fully operational again on Thursday, April 18th, as our entire staff will be occupied by the move on Tuesday and Wednesday.
As always, feel free to contact us in the days leading up to our move with any questions you may have. We look forward to seeing you (or at least shipping games to you) in our new space!