Retail Store Move FAQ

There have been a few questions recently about our move to a retail store, so in an effort to reduce repetition on Elise’s part, I thought we’d just write this post.

What’s your address?

187 East 11th Ave., Vancouver.  Yes, it’s changed slightly as Vancouver City Hall decided to change it.

When is this move happening?

In late-February with our goal of having a soft-opening early March. We are planning on much of the move happening in the week of Feb 20th, though we are hoping to do it in parts to reduce disruption.

Do you need help with the move?

Yes! If you would like to help us move and are free that week, e-mail us at support@starlitcitadel.com.

Are you going to raise prices at the retail store / have 2 tiers of pricing?

No. There is no plans to raise our prices or charge more at the online store / B&M store.  Our prices will stay the same.

Why are you turning off the reward points program?

The short answer is that we are facing issues with integration of the reward points system with the POS software that we intend to use.   In addition, it creates a 2 tier system where customer’s who order online gain the benefit of the reward points while customers who order in-store don’t.   As such, we’ve decided it makes more sense to just remove the entire system and eventually turn it off entirely.

Can I still order online and do Local Pickup?

Yes! We are not turning off this option.  Of course, if you are swinging by, you might as well just order in-store, customers are more than welcome to decide how they’d like to purchase products.

What is another customer picks up the game I ordered? Who has precedence?

In-store customers will generally have precedence over online orders (i.e. if a customer is holding a game in his hand, we aren’t going to tear it out of their hands just because another customer ordered the copy online).  However, we intend to do periodic processing in-store to ensure that products ordered in-store is removed from inventory, reducing issues like this.

Will Gift Cards continue to work?

Yes. We’ll even be looking at creating physical gift cards that customers can purchase and give to others, though that might take a little longer.

What are your hours?

Currently the plan is to be open 10am to 9/10pm Mondays to Sundays.  We’ll adjust as we see how traffic develops and cut / reduce hours for days when things are particularly quiet.

Will you be running events?

Uncertain at this time but unlikely.  We will only know when we have completed the move, but currently, it looks like we will not be able to fit sufficient tables to host events.

New Board Games: February 3rd, 2017

Alien Frontiers: Big Box Edition
Battle of Durak
Capture: A Medieval War Game
Darkest Night: Tales of Old
A Game of Thrones LCG: Tyrion’s Chain Chapter Pack (2nd Edition)
The Lord of the Rings LCG: The Mumakil Adventure Pack
Magic the Gathering: Aether Revolt Booster Pack
Magic the Gathering: Aether Revolt Bundle
Magic the Gathering: Aether Revolt Planeswalker Deck – Ajani
Magic the Gathering: Aether Revolt Planeswalker Deck – Tezzeret
Personally Incorrect Expansion 2
The Princess Bride: Prepare to Die!
Star Wars X-Wing: Quadjumper Expansion Pack
Star Wars X-Wing: Sabine’s TIE Fighter Expansion Pack
Star Wars X-Wing: Upsilon-class Shuttle Expansion Pack
Terrene Odyssey
Time Management: The Time Management Game
The Traitor Mechanic Game
Valeria: Card Kingdom

Terrene Odyssey

Now Hiring – Retail Store Employee (Vancouver, BC)

Starlit Citadel  is hiring again in Vancouver, BC!

This is a year-round part-time position that works in the retail store and at conventions as needed.   With our move to a full brick & mortar location, we have need of a dedicated retail store employee to work with customers at the counter and answer questions.

The retail employee’s main role will be handling customer interactions in the store, assisting customers in locating products and with their product knowledge as well as the checking customers out.   In addition, they will be required to help invoice and pull orders from the online store, receive products and clean and tidy the retail location as needed.  Work at conventions both in Vancouver, BC and out-of-province will be required from time-to-time. Additional projects and one-off tasks will also be assigned from time to time, according to the needs of the company.

As this is the first retail employee hired, the employee will need to be quick on his feet with a preference given to those with previous retail experience (as an employee and manager).  They will at times be required to help develop procedure guides for tasks and help develop better procedures to increase efficiency in the company.  will be provided hands-on training and written procedure guides for all of the above tasks, and will be expected to follow them in order to reduce errors and ensure consistency of service in the company.

This job’s primary hours will be during the Friday to Sunday shifts (8 hours each) with occasional additional hours during weeknights as needed.

Requirements:

  • Full-time availability Saturday & Sunday
  • Familiarity and comfort with computers and data entry
  • Good customer service skills
  • Detail oriented and focused

Nice to Haves:

  • Full-time availability on Friday, partial availability during weeknights
  • Gaming knowledge (specifically board games) and general geek culture knowledge
  • Knowledge of Magic the Gathering
  • Valid class 5 driver’s license
  • Previous retail experience

If you are interested, please send your resume to logistics@starlitcitadel.com with your hours of availability and a cover letter explaining your fit with the job. Please note that this job will initially pay at minimum wage.

Space Confirmed – 185 East 11th Ave – Unit B!

After months of quiet work, we’ve finally confirmed and received our business license from the City of Vancouver.  We can now inform everyone that we’ll still be in the general vicinity of our current location but we will be operating as a full retail store. Here’s a map to our new location as of (tentatively) March 1st, 2017.

This new location is a basement location right under the existing Rollergirl.ca store.

The Plan

The current plan is to shut down operations late February and move and complete set-up before March 1st. At that point, we’ll host a soft opening while we iron out the details of running both a physical store and an online store.  The current expected hours of operation will be 10am to 9pm 7 days a week, with adjustments made as we work out traffic at the location.

We currently believe that there will be space for demo and gaming tables to be included in the store.   If that holds true, we have every intention of hosting regular game nights at the store.  However, we can’t promise this will happen until we finally move in and check how much space we will have used.

Photos of the location will show up once we actually move-in and potentially a longer post with pictures of the before & after.  Let me know if you have any questions!