There have been some improvements to the site, both on a usability perspective as well as additional options for use. I thought I’d list them out here if you missed them:
Local Pickup Appointment Calender
We now have an appointment calender powered by Google. If you have a Google Account, you can just log-in to the calender and book your appointment directly if you have a shipment confirmation. This seems to be working quite well, with less calls to us and customers able to manage the appointments themselves.
Reward Points for Tagging
As a new way to get points, if you log into your account and tag products, for each approved tag, we will give you 5 reward points. Hopefully, this will make navigating easier for customers.
Don’t forget we still have our survey running. It’s a great way to get a 5% off coupon code and your comments and answers gives us a direction for improvements on the site.
You might also have noticed that we’ve decided to make product quantities in the warehouse live. We hadn’t done it before due to competitive fears, but have decided that customer convenience trumps our fears.
Search for Pages
We’ve added new functionality on the site to allow searches on our article / FAQ / etc. pages. This should make it easier for customers to find information about things like what to do with our Reward Points or our Local Pickup policies.
In addition, we’ve added a new module for Search that should make searches better. If you type the first three letters of your search, a list of related items will appear immediately to auto-complete your search.
Frequently Bought Together / Customers Who Bought This Also Bought
We’ve also finally gotten the automated code installed on the site that provides upsell / cross-sell information direct from our database of actual sales, so hopefully this information is now more useful for customers.